28% → 11%
no-show rate
40%
of new appointments via WhatsApp
+9h
of schedule recovered per month
Starting situation
Dental clinic with two treatment rooms and a schedule that looked full on paper. Reception answered the phone between patients; peak-hour calls were lost.
The problem
28% of appointments ended in a no-notice absence. Every empty slot was fixed cost — room, staff — with no revenue. And the only booking channel was that saturated phone: new patients who couldn't get through didn't insist.
The diagnosis
Absences concentrated in appointments booked more than a week ahead with no contact in between. Meanwhile, the call log showed 19% of incoming morning calls went unanswered.
The implementation
The result
No-shows fell from 28% to 11% in ten weeks. WhatsApp booking absorbed 40% of new appointments, unloading the phone — and reception — at peak times.
Representative, anonymised case based on a typical project in this sector.
The pattern
The leak was never in acquisition.
As in most cases, the company didn't need more leads: it needed to stop losing the ones it already had. That's the diagnosis an audit answers in days.
Want to know what you'd recover?
Request an audit and we'll tell you exactly where your leads are being lost — with data, not opinions.